IPO

A list of blog posts written whilst working as a contract service designer at The Intellectual Property Office (IPO).

• Getting stuck into journey mapping

  24 January 2026

  Creating some new maps, identifying patterns and opportunities.

• First weeknote of 2026

  12 January 2026

  Component libraries and journey maps.

• One last weeknote for 2025

  20 December 2025

  Observing users, working with assistive technology groups, and finding some great accessibility bookmarklets.

• Usability testing a casework backlog view

  15 November 2025

  A weeknote starting 10 November 2025.

• Design Swansea and GovCamp Cymru plans

  30 October 2025

  A weeknote starting 27 October 2025.

• Mapping and coastal running

  24 October 2025

  A weeknote starting 20 October 2025.

• Design community of practice, prototyping internal services and watching rugby in the valleys

  19 October 2025

  A weeknote starting 13 October 2025.

• Cycling to work, observing operational users and Cate Le Bon

  12 October 2025

  A weeknote starting 6 October 2025.

• User research, multi-disciplinary teams and balancing strategic versus tactical fixes

  4 October 2025

  A weeknote starting 29 September 2025.

• A new team and a clear problem to solve

  27 September 2025

  A double weeknote starting 15 September 2025.

• Prototyping on Windows, joining a hackathon and a new profile photo

  13 September 2025

  A weeknote starting 8 September 2025.

• First week at IPO

  5 September 2025

  A weeknote starting 1 September 2025.